No Refund Policy

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At TVirden Tax Services Inc., we are committed to providing professional tax preparation, tax consulting, tax strategy, amendment, and related business services. Because our services require professional time, administrative processing, research, preparation, and reserved appointment availability, the following refund policy applies.

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ALL SALES ARE FINAL

Unless otherwise stated in writing or required by applicable law, all payments, deposits, consultation fees, preparation fees, and service fees paid to TVirden Tax Services Inc. are non-refundable once work has begun or the applicable non-refundable service/deposit condition disclosed at checkout has been met.

This includes, where applicable:

• Tax preparation services

• Tax strategy sessions

• Tax consultations

• Tax return amendments

• Prior-year tax preparation

• Business tax services

• Deposits and retainers identified as non-refundable

• Document review and tax research

• Administrative and processing services

• Other professional services purchased through our website, invoice, payment link, or client portal

 

DEPOSITS

Unless specifically stated otherwise at checkout, deposits are used to reserve your appointment and begin the client onboarding and preparation process.

Once a non-refundable deposit has been applied according to the terms presented at purchase, it will not be refunded because the client later changes their mind, decides not to proceed, fails to provide requested documents, or chooses another tax professional.

When applicable, your deposit will be credited toward the total cost of the service purchased.

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TAX PREPARATION SERVICES

Tax preparation fees compensate TVirden Tax Services Inc. for professional services performed—not for the amount of a client’s tax refund or a particular tax outcome.

Once we have begun reviewing documents, preparing a return, conducting research, communicating regarding the return, or otherwise performing the purchased service, fees attributable to work performed are non-refundable except where otherwise required by law.

A client’s decision not to file a completed or partially prepared tax return through TVirden Tax Services Inc. does not automatically entitle the client to a refund.

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CONSULTATIONS & TAX STRATEGY SESSIONS

Payments for consultations and tax strategy sessions are non-refundable once the session has occurred or preparation for the session has begun, subject to applicable law and any cancellation/rescheduling terms disclosed when booking.

Failure to attend a scheduled appointment may result in forfeiture of the consultation fee or deposit in accordance with the cancellation policy presented at booking.

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CLIENT RESPONSIBILITY

Clients are responsible for:

• Providing accurate and complete information

• Submitting requested documents in a timely manner

• Reviewing service descriptions before purchasing

• Attending scheduled appointments

• Responding to requests for additional information

• Reviewing and approving tax documents when required

A delay or inability to complete services caused by a client’s failure to provide required information or documentation does not automatically create a right to a refund.

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DUPLICATE OR INCORRECT CHARGES

If you believe you were charged twice, charged an incorrect amount, or experienced a payment-processing error, please contact TVirden Tax Services Inc. promptly.

Verified duplicate or erroneous charges will be reviewed and corrected as appropriate.

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EXCEPTIONAL CIRCUMSTANCES

TVirden Tax Services Inc. may, in its discretion and where legally permitted, approve a full or partial refund or service credit in exceptional circumstances.

Any exception to this policy applies only to that particular transaction and does not waive this policy for future purchases.

Nothing in this policy limits any refund, cancellation, or consumer right that cannot legally be waived.

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PAYMENT DISPUTES

Clients should contact TVirden Tax Services Inc. directly regarding billing or service concerns so that we have an opportunity to investigate and resolve the matter.

This No Refund Policy does not eliminate a cardholder’s legally available right to dispute a transaction with their financial institution. Stripe explains that customers may contact their bank about a dispute when an issue cannot be resolved with the business, and the card issuer ultimately determines the dispute outcome. 

TVirden Tax Services Inc. reserves the right to respond to a dispute with relevant records showing payment authorization, acceptance of our policies, communications with the client, and evidence of services performed.